SGUDA Privacy Policy

Last Updated: August 31, 2026

1. Introduction

Welcome to SGUDA.

This Privacy Policy explains how SGUDA INC. (“SGUDA,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit the SGUDA website, use the SGUDA App, SGUDA smart locks, or other related services.

This Privacy Policy applies to:

  • The SGUDA official website (sguda.com)
  • The SGUDA App
  • SGUDA smart lock-related online services
  • Other SGUDA services that link to this Privacy Policy

By using these Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The information we collect depends on whether you use the SGUDA website, SGUDA App, or related smart lock services.

2.1 Information You Provide to Us

When you register for a SGUDA account, submit a website form, contact us, or otherwise use our Services, we may collect information that you voluntarily provide, such as:

  • Name
  • Email address
  • Phone number, if provided
  • Company name, if provided
  • Country or region, if provided
  • Account-related information
  • Information you provide through contact forms, customer support, or other communications

We may use this information to create and manage accounts, respond to inquiries, provide customer support, and provide requested Services.

3. Information Collected Through the SGUDA Website

When you visit sguda.com, we or our service providers may automatically collect certain website and technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Date and time of access
  • Pages visited or viewed
  • Website interaction and usage information
  • Referring websites or traffic sources
  • Information generated through cookies and similar technologies

We may use this information to:

  • Operate and maintain the website
  • Analyze website traffic and usage
  • Understand how visitors use our content and features
  • Improve website content and user experience
  • Maintain website and information security
  • Detect and troubleshoot technical issues

4. Information Collected Through the SGUDA App

When you use the SGUDA App and related smart lock services, we may collect the following information.

4.1 Account Information

When you create or use a SGUDA account, we may collect:

  • Name
  • Email address
  • Account-related information
  • Other information you voluntarily provide

This information is primarily used for account creation, authentication, management, and delivery of the Services.

4.2 Smart Lock and Device Information

When you connect or manage a smart lock through the SGUDA App, we may collect:

  • Information about connected or paired smart locks and devices
  • Device identifiers
  • Device connection status
  • Bluetooth and Wi-Fi connection-related information
  • Technical information necessary for the operation of the device and App

This information is primarily used for device discovery, pairing, connectivity, management, troubleshooting, and smart lock functionality.

4.3 Lock Activity and Operation Records

To provide smart lock management, security, and activity history features, we may collect:

  • Lock and unlock records
  • Smart lock operation records
  • Time of operation
  • Account- or device-related activity information

This information may be used to provide activity history, lock status information, security management, and related features.

4.4 App Usage and Technical Information

When you use the SGUDA App, we may automatically collect certain technical and usage information, such as:

  • App usage information
  • Device type
  • Operating system and version
  • App version
  • Device or App identifiers
  • Crash, error, and performance information
  • Feature usage information

We use this information to understand how the App is used, improve the Services, troubleshoot technical issues, and improve system stability.

5. App Permissions

Depending on your device, operating system, and the features you use, the SGUDA App may request certain permissions.

Bluetooth

Bluetooth access may be used to discover, pair with, connect to, and operate compatible SGUDA smart locks and related devices.

Wi-Fi / Network Access

Network access may be used for online communications, connecting to SGUDA-related cloud services, and providing features that require an internet connection.

Location

On certain devices and operating systems, the SGUDA App may request location permission to support nearby device discovery, Bluetooth scanning, device pairing, or other functionality that requires such permission.

SGUDA does not use location permission solely for advertising tracking purposes.

You can manage these permissions through your device settings. Disabling certain permissions may prevent some App or smart lock features from functioning properly.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, analyze website traffic, and improve our services.

We may use the following categories of cookies:

  • Necessary Cookies: Required for the basic operation and security of the website.
  • Analytics Cookies: Used to understand how visitors interact with our website. We use services such as Google Analytics for this purpose.
  • Marketing Cookies: Used for advertising and campaign measurement where applicable.

Where required by applicable law, non-essential cookies will only be activated after you provide consent. You may accept, reject, or change your cookie preferences at any time through the cookie settings available on our website.

Third-party services, including Google Analytics, may collect information such as IP address, device information, browser information, and website usage data in accordance with their respective privacy policies.

7. Firebase, Google Analytics, and Crashlytics

SGUDA uses certain Google services to support, analyze, and improve our website and App.

Firebase

We use Firebase to support certain backend, data processing, and technical functions required by the SGUDA App.

Google Analytics

We use Google Analytics to understand the use of the SGUDA website and/or App, including website visits, traffic sources, feature usage, and interactions with our Services.

This information helps us understand how our Services are used and improve our website, App, products, and Services.

Firebase Crashlytics

The SGUDA App uses Firebase Crashlytics to collect crash reports, errors, and related technical information. This helps us identify technical problems, fix errors, and improve App stability.

Google may process information in accordance with its own privacy policies and applicable terms of service.

8. How We Use Your Information

We may use the information we collect to:

  • Create, authenticate, and manage SGUDA accounts
  • Provide SGUDA App and smart lock functionality
  • Discover, connect, pair, and manage smart locks
  • Provide lock/unlock history and related activity records
  • Respond to website forms, customer support requests, and other inquiries
  • Maintain the security of our website, App, devices, and systems
  • Analyze website and App usage
  • Detect, diagnose, and resolve technical problems
  • Improve our website, App, smart locks, and related Services
  • Prevent abuse, fraud, unauthorized access, and other security issues
  • Comply with applicable laws, regulations, and legal obligations

9. Data Sharing and Third-Party Services

SGUDA does not operate a business model based on selling your personal information.

To provide, maintain, analyze, and improve the Services, information may be processed by third-party service providers where reasonably necessary.

These service providers may include:

  • Google
  • Google Cloud
  • Firebase
  • Google Analytics
  • Firebase Crashlytics
  • Website hosting, information technology, and other necessary service providers

We may also disclose information where necessary:

  • To comply with applicable laws, regulations, court orders, or lawful government requests
  • To protect the rights, property, or safety of SGUDA, our users, or third parties
  • To investigate or prevent fraud, abuse, security incidents, or unlawful activity

10. Data Storage and Security

Certain SGUDA data and Services are stored or processed using Google / Google Cloud infrastructure.

Website-related information may also be processed by our website hosting provider or other necessary technical service providers.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, maintain security, or comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it is processed, system requirements, and applicable legal requirements.

When information is no longer reasonably necessary, we will delete, anonymize, or otherwise appropriately process it in accordance with applicable laws and system capabilities.

12. Account and Data Deletion

SGUDA App users may request or perform account deletion.

When an account is deleted, we will delete or anonymize personal information associated with that account in accordance with applicable laws, technical limitations, and reasonable data retention requirements.

Certain information may be retained for a reasonable period where necessary for legal compliance, security, fraud prevention, dispute resolution, system backups, or other legitimate purposes.

To request deletion of your information or ask questions regarding account deletion, please contact:

sguda.taiwan@gmail.com

13. Your Privacy Rights

Depending on the data protection laws applicable in your jurisdiction, you may have some or all of the following rights:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction or cessation of certain processing activities
  • Withdraw consent previously provided
  • Exercise other rights provided under applicable data protection laws

To exercise applicable privacy rights, please contact us at sguda.taiwan@gmail.com.

14. Third-Party Websites and Links

The SGUDA website or Services may contain links to third-party websites, platforms, or services.

Third parties have their own privacy policies and data practices. Once you leave the SGUDA website or use a third-party service, its processing of your information is not governed by this Privacy Policy.

We encourage you to review the privacy policies of third-party websites and services before using them.

15. Children’s Privacy

The SGUDA website, App, and related Services are not primarily directed to children.

We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action in accordance with applicable law.

16. International Data Processing

Because SGUDA uses Google, Google Cloud, and other third-party services, your information may be stored or processed on servers located outside your country or region.

Where required by applicable law, we will take reasonable measures to protect personal information processed across borders.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, App, smart lock functionality, technology, legal requirements, or business practices.

When this Privacy Policy is updated, the revised version will be posted on the SGUDA official website or another appropriate location, and the “Last Updated” date at the top of this page will be updated.

18. Contact Us

If you have questions about this Privacy Policy, SGUDA’s data practices, or your privacy rights, please contact:

SGUDA INC.
Website: sguda.com
Email: sguda.taiwan@gmail.com